Neuenheimer Landstrasse 12 Boots-Steg am Neckarufer
Vetter's Alt Heidelberger Brauhaus
500 m
9 Stein Alley
Chambino
570 m
Neckarstaden 52
Goldener Stern
620 m
Lauerstr. 16
Restaurant Goldener Hecht
440 m
Steingasse 2
Weisser Bock
810 m
Grosse Mantelgasse 24
Hackteufel
480 m
Steingasse 7 Hotel-Restaurant Hackteufel
Phuket
430 m
Steingasse 1
Reviews and Ratings
Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
luxurious rooms
friendly and helpful staff
tight spaces
higher dining costs
8.4/10
Great
Rooms
8.3
Location
9.3
Service
8.8
Dining
7.8
Guest reviews
8.4/10
based on 7 reviews
9.2
9.2/10 based on 486 reviews
Dominic
United Kingdom,
May
2024
8.4/10
Staying at this hotel was an incredible experience. The rooms perfectly accommodated our group of 5, making us feel right at home. The service was outstanding with Andreas leading the way and making our stay truly delightful. The location was exceptional, just a few steps from the old town and offering breathtaking views. The dining experience was a highlight with a variety of delicious options. A top-notch hotel with a few minor downsides that are easily overlooked.
Rooms
8.0
Entering the room felt like stepping into a luxury home. The spacious accommodation easily fit our group of 5, although some areas were a bit tight for movement.
Service
9.0
The service was top-notch, especially thanks to Andreas who went above and beyond to ensure our comfort. The staff was friendly and always ready to assist with a smile.
Location
10.0
The location was brilliant and quiet, yet within walking distance to all the key attractions. The views from the hotel were simply breathtaking.
Dining
8.0
The dining experience was exquisite, with a delightful 3 tier stand of various treats and a beautifully decorated dining area. The price may lean on the higher side, but the quality and taste make it worth it.
Facilities
7.0
The facilities met our expectations and provided everything we needed for a comfortable stay. However, a few areas could use a touch-up for an even better experience.
luxurious rooms
tight spaces
Mike
United States,
April
2024
8.6/10
My stay at the hotel was fantastic! The rooms are excellent, but a bit small, I had to sit on a corner of the table for others to pass. The service was top-notch, with friendly staff and nice smelling towels provided. The location offers a gorgeous view of the castle and river, although some areas show wear and tear. The dining experience was fantastic, with a great selection served in a lovely room. Overall, a great value for money!
Rooms
8.0
The rooms to the front of the building are excellent, but a bit small for a deluxe suite.
Service
9.0
The service was extremly friendly and motivating, with superbly furnished staff.
Location
8.0
The location is excellent with a gorgeous view of the castle and river, despite some areas showing wear and tear.
Dining
9.0
The dining experience was elaborate, catering to every wish, with a selection of delights and a supplementary menu.
Facilities
9.0
The hotel offers great facilities and is a good value for money.
Linda
United States,
October
2023
8.2/10
My stay at the hotel was incredible. The rooms were excellent, very comfortable with many amenities like a wide-screen TV, O&B stereo, and nice in-room stemware and tableware. The balcony facing the river and city view was more expensive but absolutely wonderful. I found that the room layout required a bit of maneuvering at times, having to sit in a corner of the table for others to pass by.
Rooms
9.0
The rooms were excellent, comfortable with great amenities and a fantastic view.
Service
8.0
The service was superbly furnished, agreeable, and very helpful. The staff was friendly and accommodating, providing useful information about the old town and hiking trails.
Location
9.0
The location was excellent, offering the best view possible of the old town and main attractions. It was within walking distance to various key spots such as the Philosopher's Way, old bridge, and the castle. Although some parts showed signs of wear, the overall setting was posh and beautiful.
Dining
7.0
The dining options were available but slightly overpriced. The meal I had was expensive with limited choice, although the quality was okay for the price.
Facilities
8.0
The hotel had a range of facilities like dry cleaning, housekeeping, laundry, airport shuttle, and shuttle service for an additional cost. Overall, the facilities met my needs during the stay.
Alexander
United Kingdom,
August
2023
8.6/10
I had a delightful stay at the hotel! The location was brilliant, offering a quiet and secluded atmosphere just a few minutes' walk across the bridge to the Old Town. The rooms were lovely, with a balcony facing the old town and castle, providing a stunning view of the Heidelberg castle. The service was top-notch, with friendly and welcoming staff who made me feel like part of their family without being intrusive. The dining experience could have been better, but the facilities were excellent, making my stay truly enjoyable.
Rooms
8.0
My room had a balcony with a picturesque view of the old town and castle. Although my originally booked room wasn't ready at the time of booking, the room I received was comfortable and charming.
Service
9.0
The hotel staff, particularly Alvera and Anjel, were like angels - welcoming, attentive, and helpful throughout my stay. Their impeccable service added to the overall enjoyment of my visit.
Location
10.0
The location was absolutely fantastic - quiet and secluded, yet just a short walk across the bridge to the Old Town. Being right in front of the Neckar River with a stunning view of the castle made my stay truly special.
Dining
7.0
While the dining experience could have been better, having meals on the balcony with a view added a lovely touch to my stay. The ambiance was nice, but the overall food quality could be improved.
Facilities
9.0
The hotel facilities were great, providing everything I needed for a comfortable stay. From dry cleaning to airport shuttle services, they had it all covered, ensuring convenience and ease during my visit.